Shipping & Returns Policy

📦 What are the shipping costs and is there free shipping?

✅ You receive free shipping within Germany for orders over 59.90 EUR.

❌ For orders under 59.90 EUR, we charge a flat shipping fee of 3.00 EUR per order.

↩️ What are the return and refund policies?

We guarantee your satisfaction with all products purchased directly from our website DELustLab.

If for any reason you are not satisfied with your purchase, you may return unopened and unused items within 30 days from the date of purchase at your own expense and receive a full refund of the purchase price.

✅ What do I need to do for a return and refund?

The following conditions apply to a return:
  • The return must be made within 30 days of the purchase date.
  • The item must be unopened and in its original packaging.
  • The item must be returned undamaged.
  • Processing is handled exclusively by our customer service.

📧 How do I request a return and refund?

Please send an email with your order number to:

support@delustlab.com

We will process your request within 2–3 business days.

🧾 How does the return and refund process work?

The process is simple and transparent:

  1. Contact our customer service by email at support@delustlab.com with your order number.
  2. Return the goods with the enclosed return label – you will not incur any return fees.
  3. Our warehouse will receive the package and check the goods for completeness and intactness.
  4. Once the inspection is complete, we will process your refund within 7 business days.